At SheRide, we value both our customers’ and partner drivers’ time. These cancellation
policies ensure fairness, minimize inconvenience and maintain a smooth experience for
everyone.
- Customer Ride Cancellations
- Free Cancellation Window: Customers can cancel a ride within 2 minutes of
booking
without any penalty.
- After Free Window: If the ride is canceled after 2 minutes of booking and the
driver
has already been assigned, a nominal cancellation fee will be charged.
- Driver Arrived: If the driver has already reached the pickup location and
waited for
more than 5 minutes, the full base fare may be charged.
- Repeated Cancellations: Multiple last-minute cancellations may result in
temporary
suspension of the customer’s account.
- Driver Ride Cancellations
- Valid Reasons: Drivers may cancel rides in cases such as safety concerns,
incorrect
customer details or vehicle issues.
- Excessive Cancellations: Frequent cancellations without valid reasons may
lead to
warnings, reduced ride assignments or even account suspension.
- Reporting Cancellations: Drivers must provide a valid reason through the app
when
canceling a ride.
- No-Show Policy
- If a customer fails to board the ride within 10 minutes of the driver’s
arrival, the ride
will be marked as a No-Show and the minimum fare will be charged.
- Drivers are expected to wait for at least 10 minutes at the pickup location
before
marking a no-show.
- Refunds & Adjustments
- Cancellation charges will be clearly displayed in the app before confirming
cancellation.
- Refunds for wrongly charged cancellations will be processed within 7 business
days
to the original mode of payment.
- Emergency Cancellations
- In case of emergencies such as medical issues, law enforcement directives or safety
threats, both customers and drivers may cancel without penalty.
- SheRide reserves the right to review such cases individually.
- Company Rights
- SheRide reserves the right to update or modify cancellation fees at any time.
- All updates will be notified through the app and website.
- Persistent misuse of cancellation policies by either customers or drivers may lead
to
permanent account suspension.
